FAQ

FAQs

Here are answers to some common questions. 

  • If I book with you, how is my holiday protected financially?

    Trav N Go Membership and PTS Standards


    Trav N Go are proud members of PTS, a leading association of travel agents and tour operators dedicated to upholding the highest standards of consumer protection and customer service. Our PTS membership ensures that we provide exceptional travel experiences, backed by comprehensive financial and holiday protection. When you book with a PTS member, you are guaranteed an incredible holiday experience with the best protection available.


    PTS Benefits


    Financial and Holiday Protection: PTS offers industry-leading protection, ensuring your money is safe even if something goes wrong.

    High Standards: PTS holds its members to the highest standards, guaranteeing an unforgettable holiday and exceptional customer service.

    Expert Support: PTS provides expert guidance to help you make the most of your holiday while staying protected.

    Complaint Resolution: In the rare event of a complaint, PTS helps mediate and resolve issues to achieve the best possible outcome.

    FCDO Collaboration: PTS works closely with the Foreign Commonwealth and Development Office (FCDO), staying up-to-date with the latest guidance, especially during emergencies.

    Booking with Trav N Go means enjoying peace of mind, knowing that you are protected by PTS’s comprehensive support and standards.








  • What is ATOL and what does this mean to me?

    What is ATOL?


    ATOL (Air Travel Organiser's Licence) is a financial protection scheme operated by the UK's Civil Aviation Authority (CAA). It ensures that if a travel company ceases trading, customers will not lose their money or be stranded abroad.


    What Does ATOL Mean for You?


    Financial Protection: When you book a holiday that includes a flight with an ATOL-protected travel company, your money is protected. If the company goes out of business, you'll get a refund or, if you're already abroad, you'll be brought back home at no extra cost.

    Peace of Mind: ATOL protection means you can book your holiday with confidence, knowing that your investment is safe.

    Support During Disruptions: In case of travel company failure, the CAA steps in to ensure that your travel plans are either refunded or you are repatriated without additional charges.


    Compliance Assurance: ATOL holders are regularly checked by the CAA to ensure they meet the required standards, giving you additional confidence in the reliability and financial stability of the company you book with.


    By choosing an ATOL-protected holiday, you safeguard your travel plans and finances, ensuring a worry-free and enjoyable holiday experience.

  • How do I amend my booking?

    How to Amend Your Booking with Trav N Go


    To amend your booking with Trav N Go, please use one of the following methods:


    Email: Send your request to helpme@travngo.com. 

    Please include your booking reference number and details of the changes you wish to make.


    Phone: Call our customer service team at 020 3398 9464. Our representatives will assist you with your booking amendments.


    For prompt assistance, ensure you have your booking details ready when contacting us.

  • I'm on holiday and need assistance, what do I do?

    If you need assistance while on holiday, please contact Trav N Go through the following methods:


    Email: Send your request to helpme@travngo.com.


    Phone: Call our customer service team at 020 3398 9464.


    Our team is ready to assist you with any issues or concerns you may have during your trip.

  • When do I get my flight tickets?

    You will receive your flight tickets as soon as they are issued/ticketed. Additionally, you will receive a booking confirmation via email within 48 hours of your booking.


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  • I still have questions, how do I contact you?

    If you still have questions, please feel free to contact us:


    Email: helpme@travngo.com


    Phone: 020 3398 9464


    Our team is here to assist you with any inquiries or concerns.

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